Refunds and cancellations

Last updated 4 November 2026.

Tutoring sessions

• You can cancel or reschedule a session free of charge with at least 24 hours' notice.
• Cancellations with less than 24 hours' notice, or missed sessions, may be charged at the agreed session rate. We will consider genuine emergencies.
• If TMP or the tutor cancels a session, we will offer a replacement session at a time that suits you, or refund that session.
• If you are not satisfied with a tutor, tell us. We will work with you to resolve it or assign a different tutor.

Prepaid sessions and programmes

• If you have paid for sessions or a programme that has not been delivered, you can ask for a refund of the undelivered part.
• Sessions or programme days already delivered are not refundable.
• Group programmes (for example Final Lap) may have their own terms, which we will tell you before you pay.

How to ask for a refund

Email themodernpedagogues@gmail.com or message us on WhatsApp (+233 59 366 0708) with the name of the learner, the payment reference and the reason. We will reply with a decision. Approved refunds are returned to the original payment method (card or Mobile Money). The time it takes to reach you depends on your bank or Mobile Money provider.

Digital resources

Terms for digital resources and courses will be published here before they go on sale.